I have always planned of availing the services of PLDT MyDSL but never got the chance to do so because of my tightly clipped monthly allowance. I know that 990 pesos a month for a 386kb connection is already a good deal, but to a student like me who lives off a tight budget, it’s a little too much.
When I finally got my first paycheck from my Web Design Job, I immediately went to the nearest PLDT MyDSL Station to apply for their services. And just when I thought that I could now have my very own internet connection at my dorm, I found out that it wouldn’t be easy at all.
The Problem
Apparently, they told me that I need present some documents to verify my identity and to determine if I am capable of dishing out 990 pesos a month.
To those who are planning of applying for PLDT MyDSL here are the requirements:
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Two (2) valid IDs
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Two (2) documents of proof of Income
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Any bank documents (a bank passbook could do)
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Certificate of Employment
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Income Tax Return
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Remittance Slips (For at least 3 months)
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Now, I understand that PLDT just want to make sure that their customers can pay the monthly fees. However, I believe that it is a little too much on the part of the customer. Let’s face it, no one wants too much hassle when it comes to things like these. I mean, I’d rather choose Smart Bo over PLDT MyDSL because the former doesn’t require any requirements at all. Just an ID.
I also learned that if you don’t have a PLDT Telephone line while applying for PLDT MyDSL, it would actually take a couple of weeks for your internet connection to be installed because they have to process your phone line first.
With all these problems, I’m actually having a hard time in deciding. So right now, I’m still asking myself, is PLDT MyDSL really worth all the hassle?
November 24th, 2008 at 1:36 pm
signed up for this plan on May 28, 2008 and ever since my internet connection has been intermittent at best during regular business hours. I have made more than a hundred phone calls to your 171 number only to be told to monitor my connection for 24 hours. Every time I call I get exactly the same response.
At this point I have been monitoring my internet connection for more than five (5) months and have noticed the following:
1.During regular business hours Monday to Friday intermittent connection at best with many hours no connection at all.
2.Before and after regular business hours Monday to Friday fairly good connection.
3.Weekends Saturday and Sunday good connection.
4.Holidays (most businesses closed) excellent connection.
This has led me to the following conclusion (correct me if I’m wrong):
You (PLDT) have too many subscribers with not enough network capacity to provide continuous internet service to all those unfortunate clients. This fact was actually agreed upon by the lady who works at the payment desk at the Antipolo PLDT office.
The sad part is that to have my substandard PLDT intermittent internet connection disconnected I have to pay a penalty three (3) times my monthly bill. This means that I now have to pay three (3) times P 1,813.64 which comes to a total of P 5,440.92. The grand total is much worse because I have already paid six (6) months for services not rendered. Therefore the grand total is nine (9) times P 1,813.64 which comes to a total of P 16,322.76.
Can someone please look into this complaint and give me fair compensation for all my aggravation?
November 3rd, 2008 at 12:43 am
not sure if the same hassle would be worth it if you were applying for a corporate subscription like in our case, but i’ve seen residential applications go haywire just like that and ended up getting a prepaid smartbro without hassles, id’s lines, or even monthly payments. same speed, maybe even higher in some areas; and of course… can be taken anywhere.
PLDT DSL for the house… if you don’t have a laptop is definitely NOT WORTH IT. and even if you only have a PC; a smartbro plugin would still be better… afaik.
October 30th, 2008 at 10:26 pm
I also have bad experience with PLDT line, really bad that I have to complain to DTI. Actually, I wanted to really put my complaints to NTC but DTI said they will forward the complaint to DOTC (I’m wondering why they have to forward it to DOTC?) I just don’t have much time for all this stuff.
I recommend Destiny Cable Internet, no need for telephone line but great connection and fast too!
I thought you are promoting PLDT DSL here.
Smile,
Juicy